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Questions courantes

FAQ's

What makes you unique?

Our products feature the highest quality gilding available. This process allows our jewelry to last longer than the typical gilding you may be used to. In addition, our products are the lowest sold on the market today!

Can your necklaces go underwater?

You don't have to worry, we have selected the best jewelry to satisfy you.
The necklaces and pendants are made of stainless steel, and may come into contact with water.

Qu'est-ce que l'acier inoxydable et pourquoi est-il utilisé pour les bijoux ?

L'acier inoxydable est un matériau durable, résistant à la corrosion et hypoallergénique. Il est largement utilisé pour les bijoux en raison de sa durabilité et de sa longévité, ainsi que de son aspect élégant.

When will a product be restocked?

We cannot always give a precise time frame for restocks as they are always subject to change. However, you can keep a close eye on our social networks:
Instagram: @rewelz_
TikTok: @rewelz_
Snapchat: rewelz.com
Twitter: @rewelz_
and subscribe to our newsletter at the bottom of our home page.

Are payments secure?

Please note that your payment information is processed securely.
We do not store your credit card details and do not have access to your credit card information.

Je souhaite profiter de la remise en main propre gratuite sur Paris, comment faire ?

C'est très simple, contactez-nous en message privé sur TikTok et Instagram.

How long does it take to receive an order?

Delivery times vary depending on location, time of order and delivery method selected.

You will find the precise information in the checkout after having indicated your address and the desired delivery method.

- FRANCE: 1-3 days

- DOM-TOM: 5-7 days

- CANADA & USA: 5-7 days

Our delivery times do not take into account order preparation time, which can vary from 24 to 48 hours (standard working days).

Orders placed before 5 p.m. are generally prepared during the day. This concerns orders placed from Monday to Friday

These preparation times may be increased at particular times of the year (private sales, sales, etc.) given the greater volume of orders.

J'ai une question en particulier, comment puis-je vous contacter ?

Pour toute question (suivi de commande, annulation, remboursement…),
veuillez envoyer un mail à l'adresse suivante "rewelzpro@gmail.com" ou un message sur nos réseaux sociaux (Tiktok : "rewelz_", Instagram : "rewelz_")

Notre service client répondra au plus vite à votre demande (24 à 48h)

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